Dangerous customer service how you can turn your team into an innovation force nov 16 2020 posted by clive cussler library text id 078c2595 online pdf ebook epub library interaction not only provides insight into the experience of a particular customer but also adds another data point to your customer bases satisfaction as a whole while you. By asking your customers for solutions then your company turns into a counter clerk at a fast food restaurant you take orders and rush to fill them. Give incentives to customers when they engage with you on social media create a customer service hall of fame with your best customer testimonials create a catchy team motto and stick to it ask each team member to do one thing to improve customer service besides their everyday routine. Protecting employees from dangerous customers introduction it is no secret that some customers can be difficult to deal with poor service or a product whose quality is subpar can make a customer rather angry even though the clerk behind the desk or the associate cleaning the aisles may not be directly responsible for causing or contributing to. Getting your team eagerly bought into culture shift is the first step to lasting change step 2 engage your team in the lenovo way authors gina qiao and yolanda conyers describe how lenovo needed to make a big culture change in the late 90s the chinese company had big plans to turn itself into a massive global business one of the things standing in its way executives believed was the
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